Adventures in . . . baggage

12 days after my Heathrow experience it was reported that my bag had arrived! . . . in Amsterdam. . . did I mention my trip was only 7 days and that I was home in Nevada?

Well, it seems that 3 weeks to the day after leaving the Reno airport, my bag is scheduled to once again return according the the British Airways website and the helpful staff at the 800 number! People and bags can always get bumped from a flight, but I can cautiously optimistic.

So, you think I have been angry about it? Not really, sure frustrated because I didn't have the bag but what is an airline supposed to do when 20,000 bags show up in one airport through no fault of their own??? They didn't know a thing about the "terrorists" until the same Thursday we all got to know, and that day turned into a nightmare for them that lasted at least 10 days. So, no, not angry, in fact, British Airways has been great.

The day I was in the airport was Day 4 of the current situation. I can tell you that EVERY British Airways employee that I encountered was friendly and helpful. In fact, if you stood in one place and looked the least bit lost, someone immediately asked how they could help you!?! 4 days into a crisis with a US company and you would probably get your head bit off for not knowing where you were supposed to be. Anyway, whether that is true or not, my hat is off to the folks at British Airways - you did a great job in Heathrow and don't let anyone say different.
Bravo!

So, going to Europe, give British Airways a try. http://ba.com