What a surprise, no luggage today. If you click on the link above (in the title) then you should know that BA stands for British Airways and BAA was originally British Aiports Authority but now they own or manage airports all over the world so it is just BAA.
Anyway, I called BA and they had no trace on it that was up to date. . . they weren't sure it even left Amsterdam though they did have three flight numbers that showed it should land in Reno today at 10:15 a.m. They also confirmed that there was enough time for it to clear customs in Chicago if it made it there. The nice agent at BA also asked if I heard what happened in Heathrow today. . . seems the baggage system broke down . . . sure, my bag is there. . . it must weigh to much for the system. The poor folks working in baggage for BA at Heathrow, they just can't get a break.
American was ok today as well. They checked the list of bags that were in Reno and could tell me that my name was not on any of them (of course, I never could get in touch with anyone at the Reno airport, it is apparently not allowed).
So, here I go again. Leaving town for another week without my real luggage. Anyway, believe it or not, I am not really upset about it. . . It is what it is. . .but of course I hope I get it back.
Saturday, September 02, 2006
Adventures in . . . baggage
12 days after my Heathrow experience it was reported that my bag had arrived! . . . in Amsterdam. . . did I mention my trip was only 7 days and that I was home in Nevada?
Well, it seems that 3 weeks to the day after leaving the Reno airport, my bag is scheduled to once again return according the the British Airways website and the helpful staff at the 800 number! People and bags can always get bumped from a flight, but I can cautiously optimistic.
So, you think I have been angry about it? Not really, sure frustrated because I didn't have the bag but what is an airline supposed to do when 20,000 bags show up in one airport through no fault of their own??? They didn't know a thing about the "terrorists" until the same Thursday we all got to know, and that day turned into a nightmare for them that lasted at least 10 days. So, no, not angry, in fact, British Airways has been great.
The day I was in the airport was Day 4 of the current situation. I can tell you that EVERY British Airways employee that I encountered was friendly and helpful. In fact, if you stood in one place and looked the least bit lost, someone immediately asked how they could help you!?! 4 days into a crisis with a US company and you would probably get your head bit off for not knowing where you were supposed to be. Anyway, whether that is true or not, my hat is off to the folks at British Airways - you did a great job in Heathrow and don't let anyone say different.
Bravo!
So, going to Europe, give British Airways a try. http://ba.com
Well, it seems that 3 weeks to the day after leaving the Reno airport, my bag is scheduled to once again return according the the British Airways website and the helpful staff at the 800 number! People and bags can always get bumped from a flight, but I can cautiously optimistic.
So, you think I have been angry about it? Not really, sure frustrated because I didn't have the bag but what is an airline supposed to do when 20,000 bags show up in one airport through no fault of their own??? They didn't know a thing about the "terrorists" until the same Thursday we all got to know, and that day turned into a nightmare for them that lasted at least 10 days. So, no, not angry, in fact, British Airways has been great.
The day I was in the airport was Day 4 of the current situation. I can tell you that EVERY British Airways employee that I encountered was friendly and helpful. In fact, if you stood in one place and looked the least bit lost, someone immediately asked how they could help you!?! 4 days into a crisis with a US company and you would probably get your head bit off for not knowing where you were supposed to be. Anyway, whether that is true or not, my hat is off to the folks at British Airways - you did a great job in Heathrow and don't let anyone say different.
Bravo!
So, going to Europe, give British Airways a try. http://ba.com
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